FAQs
We have been providing print and engraving solutions for our clients for over 30 years.
As we supply branding services across multiple industries and can brand 1000’s of different products, it makes it almost impossible to provide a one size fits all pricing structure.
If you have a bespoke requirement, we will confirm costs once we have seen the product and artwork. In most cases, we can confirm costs just by looking at an image of the product or viewing it on a website. In some instances, we may require a physical sample so we can check how the goods are packaged, if the material needs pre-treatment and any other factors that may affect the cost.
If you have a range of products that need branding regularly, we can provide a pricing matrix tailored to your specific requirements.
Please email purchase orders to sales@premierimpressions.co.uk
Please include your order number, contact details, product description, quantity required, print position, pantone references, delivery date required, delivery address, any special instructions on your purchase orders.
Please send artwork to sales@premierimpressions.co.uk & artwork@premierimpressions.co.uk
If you would like to open a credit account, please complete the application form and send to accounts@premierimpressions.co.uk
Please send your goods to Premier Impressions Ltd, Units 10-11, E.Plan Estate, New Road, Newhaven, East Sussex, BN9 0EX
Standard lead-times are 7-10 working days from approval of artwork/receipt of stock. Larger orders may require a longer lead-time, which our sales team will confirm at the point of enquiry/receipt of order.
For a small additional charge, we can despatch within 1-5 days depending on the requirement and available capacity at the time. For more information, or to confirm if a delivery date is possible, please contact sales@premierimpressions.co.uk
Before we brand your goods, you will receive a PDF visual mock-up via email for your approval.
For a small additional charge, we can supply a branded sample for you to approve before we proceed to bulk production.
As a rule, all orders are treated as strictly confidential, however, we realise that on some cases it may be required for us to sign confidentiality and non-disclosure agreements.
Subject to the product and material we can print any solid coated pantone reference. Please bear in mind that certain pantone colours do not work that well when printed on dark substrates. Our sales team will advise of any potential issues on receipt of enquiry/order.
As a rule, goods are sent on a next working day service via DPD. We are also able to offer pre 10.30 and Saturday delivery service.
Within the territory of the United Kingdom (excluding The Channel Islands and Gibraltar). Delivery to post office boxes is not possible.
Of course. We send all goods under plain cover directly to your customer without any information linking to Premier Impressions. Alternatively, we can attach your own delivery notes with your details on, or seal boxes with your own branded tape. Simply send us the tape or other packing materials and we will take care of the rest.
Yes, we can despatch goods to multiple addresses either by courier or post.
Yes, we will confirm when your goods will be ready, the number, weight, and dimensions of cartons so you can organise collection.
Once your order has been despatched you will receive a despatch confirmation with a consignment number and link to track the progress of the delivery.
Editable EPS file with all text converted to outlines.
PDF files
High res JPEG
Vector graphics consist of geometrically defined basic elements like lines, curves, circles, or polygons, rather than individual pixels. This makes vector graphics particularly suitable for the representation of geometric designs and fonts and they can be easily enlarged or made smaller without affecting the quality. For the best result Vector graphics are the preferred choice for printing and engraving.
Pixel graphics, bitmaps or raster graphics consist of pixels arranged in a grid, each pixel is assigned a colour value. The print quality depends on the size of the pixel and the resolution. Pixel graphics must be created in the correct print format and with the correct resolution as the image and print quality can become considerably worse when the graphics are enlarged. Pixel graphics are suitable for full-colour digital printing.
Please contact the sales team who will put you in touch with one of our branding specialists if they are unable to answer your questions.
Of course. We are more than happy to assess any products you have. We can also perform test prints and ink adhesion checks.
Whilst we can print on to a wide range of materials some can be problematic. 100% Ink adhesion on materials such as soft-touch rubber and polished chrome is not always possible, and we will always advise of any concerns we may have.
If you have a specific product and are unsure as to whether it can be printed, we are happy to carry out test prints and ink adhesion tests on samples.
Most materials are suitable for engraving and the finished result will vary depending on the material.
Materials that are unsuitable for laser engraving include:
- Artificial leather containing chromium.
- Carbon
- Polyvinyl chloride (PVC)
- Polyvinyl butyrale (PVB)
- Polytetrafluoroethylenes (PTFE/Teflon)
- Beryllium oxide
Any material that contains halogens (fluorine, chlorine, bromide, iodine and astatine), epoxy or phenolic resins.
Yes, click here to view our environmental policy.
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Yes, click here to view our terms and conditions page.
Yes, click here to view our policies page.